Reference

Open aplikasi99 with clear Legal terms

Our Legal page puts account access, privacy, cookies, payment records and contact routes in one place before you open an account.

Account accessPrivacy requestsCookie choicesPayment records
aplikasi99 Open aplikasi99 with clear Legal terms
CONTACT THE POLICY TEAM

Reach support about Legal questions

A clear contact route helps when a Legal question concerns your account, payment record or access status.

Live chat Use live chat from the account area between 08:00 and 23:00 WIB for questions…
Contact form The contact form suits privacy requests, cookie questions and corrections to account details.
Account record check For DANA, OVO, GoPay, QRIS or bank transfer questions, ask us to check the…
HOW WE HANDLE DATA

Browse aplikasi99 privacy and security practice

We handle this policy area through practical account controls rather than broad promises.

Account identity

We use the phone number and verification result attached to your account to assess an access request.

Payment references

A DANA, OVO, GoPay, QRIS, virtual account or bank transfer reference can help us trace a transaction status.

Cookie controls

Cookies may keep an account session working and remember a setting on the same device.

Account security

Protect your phone, password and verification messages from other people.

Record retention

We retain account, security and payment records for the period needed to operate the account, address disputes and meet applicable…

Change requests

You can request a correction to inaccurate profile details or ask how a record is used.

Find answers about Legal access

The answers below cover the Legal questions we expect before account creation or a privacy request. They explain the account step, local access wording, payment evidence and contact process without replacing the current terms shown through our policy path. If your situation is personal or urgent, use live chat or the contact form so we can check the relevant record.

Legal covers the terms for account access, privacy, cookies, security, payment records and policy changes. It also explains how to contact us about a correction or data request. Read the current wording before opening an account, because access depends on local law.

Access is available where local law permits and depends on local law in your location. We may require a valid phone number and a verification step before account access. If the page does not accept your request, contact support for the applicable policy reason.

DANA and QRIS references may be used to identify a payment instruction or investigate a status question. Send the account reference or receipt through the contact form, but remove PINs, passwords and secret wallet details before submitting any document.

We may use your registered phone number, verification result, account details and relevant security records to connect an access request with the correct account. Payment references can support a transaction check. Contact us if any stored detail is inaccurate.

Use the contact form between 08:00 and 23:00 WIB and identify the account with its registered phone number or email. State the exact correction you want, explain the reason and provide only supporting details needed to verify ownership.

Essential cookies can keep a session active and help account or verification pages load correctly. Browser controls may block optional cookies, but blocking essential ones can interrupt access. Contact support if a cookie setting prevents you from reaching policy content.

Use live chat or the contact form during 08:00 to 23:00 WIB and mention the policy section and date you saw. We can explain the updated wording, how it affects your account and which access steps apply where local law permits.